This page explains how to delete your BitsSecured account and the personal data linked to it. It applies to bitssecured.com and to the BitsSecured app for Android, which uses the same account.
1. Request deletion
Send an email to contact@bitssecured.com from the email address of your account, with the subject "Delete my account".
- Write from the email address you use to sign in, so we can confirm the request is yours.
- If you have an active Pro membership, it is cancelled with the account, so no further payments are taken.
- We confirm by email when the deletion is complete, within 30 days of your request.
2. What we delete
- Your account: name, email address, username and password.
- Your membership details and the sign-in sessions of the website and the app.
- Messages you sent us, once the request is handled.
3. What we keep
- Invoices and payment records, for as long as Dutch tax law requires (up to 7 years). Card details are never stored by BitsSecured; payments are processed by the payment provider.
- Your quiz and simulation progress in the app is stored only on your device. Uninstalling the app or clearing its data removes it.
4. Sign out of the app
Signing out in the app (Account → Sign out) removes the sign-in token from your device and ends that session on our server. It does not delete your account.
For more about how we handle personal data, read our Privacy Policy.