WHAT YOU WILL LEARN
Learning objectives
- Verify important requests outside the message.
The useful habit
Focus on the action requested, not only spelling or visual design. A familiar sender can be compromised, and a professional message can still ask you to bypass a sensible process.
Apply it
A supplier requests a new bank destination. Verify with the contact details already in your records.
APPLIED EXAMPLE
Put it in context
A supplier requests a new bank destination. Verify with the contact details already in your records.
Illustrative scenario for learning, not a claim about a verified customer incident.Common mistakes
- Acting on urgency before verifying the request
Your practical checklist
Checklist ticks are temporary and are not recorded as account progress.
MINI RECAP
Verify important requests outside the message.